How social networks are impacting the economy- Copyright socialnetconomy 2011-2020
As business evolve and as the interaction with clients does too, following a broad adoption of social media, Customer Experience becomes more and more important. During the past World of Business Forum (one of the most important series of events dedicated to leadership) event in Milan, I had the privilege of discussing about customer experience with Martha... Continue Reading →
This is a long-due blog post. I started writing it just after at last year's WOBI in Milan Rachel Botsman was on stage talking about trust. I am a big fan of social behaviours, which to me all start from how a single brain-thinking works. My favourite authors on these subjects are Eric Berne and Edward De... Continue Reading →
One of the reasons why this blog exists is that I strongly believe the broad usage of social networks - and of the digital world - is changing our behaviour and our way of relating to others, to our life, to companies, to everything. An easy access to everything with something we constantly hold in... Continue Reading →
"To be, or not to be- that is the question: Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous fortune Or to take arms against a sea of troubles, And by opposing end them." That's the opening of a soliloquy spoken by Prince Hamlet in the so-called "nunnery scene" of William Shakespeare's play Hamlet. Act III, Scene I.... Continue Reading →
