Interviewing Martha Rogers on Customer Experience

As business evolve and as the interaction with clients does too, following a broad adoption of social media, Customer Experience becomes more and more important. During the past World of Business Forum (one of the most important series of events dedicated to leadership) event in Milan, I had the privilege of discussing about customer experience with Martha... Continue Reading →

The Importance of Being Earnest

This is a long-due blog post. I started writing it just after at last year's WOBI in Milan Rachel Botsman was on stage talking about trust. I am a big fan of social behaviours, which to me all start from how a single brain-thinking works. My favourite authors on these subjects are Eric Berne and Edward De... Continue Reading →

Sales or Marketing? That is the question!

"To be, or not to be- that is the question: Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous fortune Or to take arms against a sea of troubles, And by opposing end them." That's the opening of a soliloquy spoken by Prince Hamlet in the so-called "nunnery scene" of William Shakespeare's play Hamlet. Act III, Scene I.... Continue Reading →

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